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Please note that portions of the site, including the Scratch and Win game, may only be available to users who share their location.

我们使用 cookie 来改善您在我们网站上的体验。要了解更多信息，请阅读我们更新的政策。 Cookie政策

Where are the serial number and validation code?

Serial numberValidation code

The serial number is located directly below the QR code on your label or hangtag.

The 5-character validation code is below the serial number.
How do I scan a QR code?
- iOS users may try the following options:
  - If using an iOS 11 of later device, simply open the camera app, point the camera at the QR code, and tap to focus.
  - For older versions of iOS, download a QR reader from the Apple store.
- Android users may try the following options:
  - If using a 'Google Pixel' device or you have the 'Google Assistant' or 'Google Lens' app downloaded, you may use the native camera app. To do so, switch the camera to 'Lens' mode and point the camera at the QR code.
  - If using a 'Samsung' device the 'Bixby Vision' app may be used as a QR code reader.
  - If the above methods do not work, download a QR code reader, such as 'QR Code Reader' from the Google Play Store.
Why does it say my validation code is invalid?
The validation code being entered does not match the serial number of your product. Here are a few tips we have found helpful for solving this problem:
- Make sure you are entering the 5-character authenticity code found directly beneath the serial number, both of which are located beneath the QR code on your product's vmp.mobi label.
- Check to be sure the characters in your validation code are entered exactly as they appear on the tag or label. A letter “O” may be a number zero (0) instead, and vice versa, a letter "G" may be a number six (6), a letter "I" may be the number one (1), etc.
I got an error when trying to share my location.
- Make sure your QR code scanner app opens the site in Chrome or Safari, not within the app. QR scanner apps may not have the ability to share your location.
- Ensure your browser's geolocation ability is enabled. This process is different for each type of device, so you may have to search the web for how to do this on your particular device. Below are support links on this topic for some of the more popular browsers/devices.
- Clear your browser’s history & cookies for www.vmp.mobi and www.verifymyproduct.com.
I didn't get to play the game.

Not all VerifyMyProduct.com sponsors offer a game users can play. If you were expecting a game and didn't get to play one, the most likely reason is that the game is not available in your country due to legal restrictions, or you chose not to share your location with us. Please be sure location services are enabled in your browser and you agree to share your location with us. You may need to clear your browser's history & cookies for www.vmp.mobi and www.verifymyproduct.com to do this.
I think I found a bug in your site.

We would love to hear from you. Please click the "Contact Us" link below and describe in detail the issue you're seeing.
I'm unhappy with my product.

While this site can be used to verify the authenticity of your product, unfortunately we are unable to address issues with product defects. If you are unhappy with your product for any reason, please communicate directly with the seller from whom it was purchased.
I found a product without your tag or label on it. Is it counterfeit? Should I keep it?

While VerifyMyProduct.com can not confirm or disconfirm the authenticity of a product without a VerifyMyProduct.com hang-tag or label, we would love to hear from you about any product you expected to see our label or hang-tag on but didn't.

Please use the "Contact Us" link below and tell us all about the product you whose authenticity you're concerned about, especially a description of the product and where it was purchased. Your feedback will be investigated as we work directly with the brand, and will contribute greatly to our mission of ending the counterfeit and grey-market products through which global criminal organizations are funded.
Contact Us

Thank you very much for your feedback. Your message has been received.

There was an error submitting your help request. Please try again, or contact us via email: help@verifymyproduct.com

Ask us a question, report a problem, or tell us about a product you've found that is missing its 'Official Product' tag or sticker.
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Cookie Policy

1. Introduction
1. 1.1 We are committed to safeguarding the privacy of visitors to https://vmp.mobi In this policy we explain how we will handle your personal data.
2. 1.2 By using our websites and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
3. 1.3 In this policy, "we", "us" and "our" refers to Octane5 International, LLC. For more information about us, see Section 12.
2. How we use your personal data
1. 2.1 In this Section 2 we have set out:
  - the general categories of personal data that we may process;
  - the purposes for which we may process personal data; and
  - the legal bases of the processing.
2. 2.2 The website asks users to share their geographical location and, in select cases, the website may ask for users’ dates of birth or address. Users must consent to sharing their geographical location, date of birth and address. All information is assigned to a randomly generated, anonymous alphanumeric user ID. The legal basis for this processing is our legitimate interests: improving our websites and services, limiting access to our websites by minors or providing prize fulfillment services.
3. 2.3 We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
4. 2.4 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. International transfers of your personal data
1. 3.1 In this Section 3, we provide information about the circumstances in which we intend that your personal data may be transferred to countries outside the European Economic Area.
2. 3.2 Personal Data may be processed by subcontractors who have facilities situated in the USA. Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission (see http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32010D0087) and/or the use of the Privacy Shield scheme (seehttps://www.privacyshield.gov/welcome).
4. Retaining and deleting personal data
1. 4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
2. 4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. 4.3 In the case of users’ address, we permanently delete this piece of personal data immediately upon prize fulfillment.
4. 4.4 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or where necessary for the establishment, exercise or defense of legal claims.
5. Amendments
1. 5.1 We may update this policy from time to time by publishing a new version on our website.
2. 5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6. Your rights
1. 6.1 In this Section 6, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
2. 6.2 Your principal rights under data protection law are:
  - the right to access;
  - the right to rectification
  - the right to erasure;
  - the right to restrict processing;
  - the right to object to processing;
  - the right to data portability;
  - the right to complain to a supervisory authority; and
  - the right to withdraw consent.
3. 6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You must supply appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank.
4. 6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
5. 6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: you withdraw consent to consent-based processing; the processing is for direct marketing purposes. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
6. 6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7. 6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8. 6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9. 6.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
10. 6.10 To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
11. 6.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
12. 6.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
13. 6.13 You may exercise any of your rights in relation to your personal data by written notice to us.
7. About cookies
1. 7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2. 7.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3. 7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
8. Cookies on our website
1. 8.1 We use cookies for the following purposes:
  - security - we use cookies as an element of the security measures to protect our website and services generally; and
  - cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
9. Managing cookies
1. 9.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
  - https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  - http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  - https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  - https://support.apple.com/kb/PH21411 (Safari); and
  - https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
2. 9.2 Blocking all cookies will have a negative impact upon the usability of many websites.
3. 9.3 If you block cookies, you will not be able to use all the features on our website.
10. Our details
1. 10.1 This website is owned and operated by Octane5 International, LLC.
2. 10.2 We are registered in the state of Georgia in the United States of America and our registered office is at 2855 Marconi Dr, Ste 370, Alpharetta, GA 30005.
3. 10.3 Our principal place of business is also at 2855 Marconi Dr, Ste 370, Alpharetta, GA 30005.
4. 10.4 You can contact us:
  - by mail, using the postal address given above; or
  - by email (information@octane5.com).

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